Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original packaging, manuals, protectors, accessories, and any included items. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at pulserascod@gmail.com. Please note that returns must be sent to the following address: 15660 SW 60th Terrace, Miami, Florida 33193, United States.

If your return is accepted, we will provide you with return instructions, including where to send your package. Please note that customers are responsible for arranging and paying for the return shipping themselves. We do not provide return shipping labels. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at pulserascod@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and let you know whether your refund was approved or not. If approved, your refund will be issued to your original payment method within 10 business days after the returned item has been received and inspected. Please remember that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at pulserascod@gmail.com.

Returns of Functional Products
If the returned item is fully functional and not defective, but the return is due to the customer's inability or unwillingness to use the product (for example, setup difficulties or change of mind), the customer must cover the return shipping costs and send the product back by their own means. This includes situations where the product was correctly delivered and works as intended.